Frequently Asked Questions

What payment method is accepted?
We accept payment via Paypal. All major credit card is accepted in our website. ( Visa, MasterCard, American Express, Visa Debit, Visa Delta, Electron and JCB cards).
Can I pay via Western Union or Bank (TT) Telegraphic Transfer?
We accept payment via western union or telegraphic transfer specially for wholesale and volume orders.
For telegraphic transfer please email billing@mitchell-roberts.com for our bank details and swift code.
For western union payment please email louie@mitchell-roberts.com for personal information and further instruction.
Is my credit card and personal information safe when I order?
All credit card and personal information are safe with us. The security of your personal information is paramount to our business .
How do I place order?
For individual items you can select the items you wish to purchase in our website and for wholesale order please contact us directly at b2bwholesale@mitchell-roberts.com.
Can I add additional items after I place my order?
Yes, additional items can be added to your previous order if it’s not yet dispatched for shipment.
Can I track my order and shipment?
Yes, after we have received and confirm your payment we will give you tracking and shipping information via your registered email.
You can also track your order by logging in at our website. After you successfully login you can view your tracking and shipping information under the My Account Menu/Track Your Order link.
Can I use one of your gift card/vouchers?
Yes all gift cards and vouchers can be use to purchase items in our website but gift cards and vouchers are not valid for wholesale order. For assistance or further inquiry regarding wholesale discount please contact us directly at 1-800-318-9527 or email us directly at: b2bwholesale@mitchell-roberts.com
Can I redeem gift card/vouchers?
All gift card or vouchers are non-refundable and can not be converted into cash.
I see designer brands in your website are they legit?
We are authorized distributor of these brands mentioned in our website and yes they are legal.
Is the designer brand genuine?
Yes, all designer brand are 100% genuine and we offer certificate of authenticity which you can verify at the designer label website.
Do you offer wholesale?
Yes we offer wholesale for large and volume orders for more information please email us directly at: b2bwholesale@mitchell-roberts.com.
*LCL/FCL orders are welcome.
What is the Minimum Order Quantity (MOQ) for wholesale order?
For LCL we offer 1,000 pieces MOQ for further assistance please email us directly at: b2bwholesale@mitchell-roberts.com
Do you give sample items for free?
Yes, we give one(1) free sample items for free for review. Please see below guidelines if you are qualified. If you needed more items please email us directly at marketing@mitchell-roberts.comLegible for free items Guidelines: (shipping and packaging is shouldered by us).

  1. Fashion Blogging/ Personal Website we deem suitable for our site and products
  2. Old client with outstanding credit score.
  3. Designers
How much is the sample cost?
If you are not legible for free samples the item cost is the same as the item price displayed in our website.
How many sample items I can get?
If you are legible for free sample we give one (1) item or more per reviewer. For wholesaler or distributor a Minimum Order Quantity (MOQ) of 100 pieces per item/s is required.
Do I need to pay taxes and tariff duties?
For single items order and most shipping destination taxes is inclusive in the final purchase price computation. All items and most shipping destinations are shipped to on a DDP (Delivery Duty Paid) basis.
For wholesale orders we will arrange the tariff and duties from our FOB or as agreed in the Pro Forma Invoice.
When you receive notification from your local customs office for your wholesale order you are responsible for paying corresponding tariff and duties from the destination port.
For more information please consult your local custom tariff and duties for proper documentation.
Can you ship anywhere in the world?
We ship to 170 countries worldwide please see the list of countries below.
What is the shipping cost?
Please refer to the following table for shipping cost and courier.For expedited next day delivery shipment please email us at sales@mitchell-roberts.com

Destination ETA Delivery Time Courier Estimated Cost in US Dollars
Europe 3-7 days Express & 10 – 15 days Airmail USPS / DHL / CPIEX / FEDEX Free for Airmail & $15 Express
Americas 3-7 days Express & 10 – 15 days Airmail USPS / DHL / CPIEX / FEDEX Free for Airmail & $15 Express
Rest of the World 3-7 days Express & 10 – 15 days Airmail USPS / DHL / CPIEX / FEDEX Free for Airmail & $15 Express

* Please note we change alternate shipment courier base on the country of destination and if preferred or ask by our clients for faster ETA.

* For wholesale order please contact us directly at b2bwholesale@mitchell-roberts.com.

Can I ship on PO/APO address?
For our mutual protection we do not ship items via PO/APO address for security purposes.
Can I change address?
Absolutely, you can change address anytime as long as the items you have ordered has not been dispatch yet for shipment. Please do note that when orders have been already dispatched for shipment we are unable to change your address so please ensure that you provide shipping address information is valid and current.
Can I track my order and shipment?
Yes, after we have received and confirm your payment we will give you tracking and shipping information via your registered email.
How long does my items arrived?
For all 1 – 20 pieces items – within 2-5 business days guaranteed.Please note that our shipping services are not available during weekends (Sat-Sun). So if order was placed on Friday’s  after 12:0o noon PST, your order/s will be processed but will be ship the following Monday.For wholesale LCL/FCL shipment ETA depends on port of destination from our FOB (Shenzhen/Shanghai) port.
Can I return or exchange item/items that I purchase?
Yes you may return or exchange items within seven (7) days when receiving your order. Please make sure to contact us first at rma@mitchell-roberts.com so that we can instruct and prepare a proper Return Merchandize Authorization form for you to fill up.Please take note that return shipment cost is covered by you.If you want replacement please indicate it in the given form and which item you want to exchange in return.Please take note that we only accept return items in their unused, original condition and from the original country the items is delivered into.

Need more help?
If you have after sales and other inquiry that you need to be clarified our friendly customer support team are always happy to assist you 24/7. Please contact us directly at 1-800-318-9527 or email us directly at: support@mitchell-roberts.com